DEMO of the guest quality survey

Dear Mr/Mrs

Your confidential opinion is important for us. Please help us to improve our service standards. We appreciate your cooperation by filling this survey.

PROFILE

Your name:

Your E-mail:

Nationality:

Check-in:

Check-out:

Room Type :

ORIGIN OF THE RESERVATION

Direct data to the PMS - Sub-channels of distribution

RECEPTION

Excellent

Good

Medium

Negative

Bad

Kindness

Excellent

Good

Medium

Negative

Bad

Efficiency

Excellent

Good

Medium

Negative

Bad

Check-in

Excellent

Good

Medium

Negative

Bad

ACCOMMODATION

Excellent

Good

Medium

Negative

Bad

Cleanliness

Excellent

Good

Medium

Negative

Bad

Comfort

Excellent

Good

Medium

Negative

Bad

Clothes Conditions

Excellent

Good

Medium

Negative

Bad

BREAKFAST

Excellent

Good

Medium

Negative

Bad

Not used

Food & Drink Quality

Excellent

Good

Medium

Negative

Bad

Not used

Food & Drink Diversity

Excellent

Good

Medium

Negative

Bad

Not used

Service

Excellent

Good

Medium

Negative

Bad

Not used

BAR X

Excellent

Good

Medium

Negative

Bad

Not used

Food & Drink Quality

Excellent

Good

Medium

Negative

Bad

Not used

Ambient

Excellent

Good

Medium

Negative

Bad

Not used

Service

Excellent

Good

Medium

Negative

Bad

Excellent

HEALTH CLUB

Excellent

Good

Medium

Negative

Bad

Not used

Equipment quality

Excellent

Good

Medium

Negative

Bad

Not used

Ambient

Excellent

Good

Medium

Negative

Bad

Not used

Attendance

Excellent

Good

Medium

Negative

Bad

Excellent

COMMERCIAL AREA

Excellent

Good

Medium

Negative

Bad

Not used

Massage Center

Excellent

Good

Medium

Negative

Bad

Not used

Hairdresser

Excellent

Good

Medium

Negative

Bad

Not used

Mini-market

Excellent

Good

Medium

Negative

Bad

Excellent

Other Services

Excellent

Good

Medium

Negative

Bad

Not used

Laundry

Excellent

Good

Medium

Negative

Bad

Not used

Parking

Excellent

Good

Medium

Negative

Bad

Not used

Airport Transfer

Excellent

Good

Medium

Negative

Bad

Not used

GENERAL

Excellent

Good

Medium

Negative

Bad

Value for Money

Excellent

Good

Medium

Negative

Bad

Staff

Excellent

Good

Medium

Negative

Bad

Global Experience

Excellent

Good

Medium

Negative

Bad

OPINION

YES

In case you coming back to the Algarve would you choose the HOTEL X?

YES

Would you recommend it/to a friend?

YES

In case you coming back to the Algarve would you choose the HOTEL X?

Would you recommend it/to a friend?

What I liked the most...

What I didn´t like...

Thank you very much for your cooperation and preference!

Telephone: +++ 000 000 000 | E-mail: inquiries@demo.com